Return/Exchange/Refund Policy

 

Return requests must be made within 14 days of purchase, and returned to the shop within 21 days for a full refund minus original shipping charges including shipping costs incurred on orders that were eligible for free shipping.

 

A return confirmation is required for all returns. Simply email us at info@directiveboardshop.com with your order number and specifics regarding the items you would like to return. We will respond within 1-2 business days with confirmation regarding the return.

 

Refunds will only be issued if items are returned in brand new, unused condition, with all hang tags and packaging. Refunds typically take 3-7 business days for the funds to return to the account. Any cost of return shipping is the customers responsibility.

 

We do not accept returns on sale merchandise. If any sale items are sent back to us there will be a 15% restocking fee.

 

For exchanges, please return your items for a refund and place a new order at your convenience. We process refunds promptly upon receiving your return. By placing a new order now, it will ensure that you'll get your new item quickly, and that it won't go out of stock.

  

To send us your return, use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. Please hold onto this tracking information, as it will be important if your refund is delayed. We cannot be responsible for your return until it is received at our store.

 

Send your return to:

 

Directive

65 S. Main St.

Logan, UT 84321

 

 

Return information will be sent to you via the email address used to place your original order once processed. Refunds are typically processed within 2-3 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!

 

Returns for orders outside of the USA, once an order has been shipped the duties and taxes cannot be refunded as they are paid to the local government and cannot be refunded due to international regulations. Duties and taxes may incur in return shipping back to our store and if are not prepaid they will be deducted from the overall refund. All shipping costs, duties and taxes incurred to and from the store will be deducted from the refund total. 

 

If you have further questions or concerns please contact us through email at info@directiveboardshop.com, or you can call or text 435-752-0155 during regular business hours. Our store is open Monday—Saturday, 11am—8pm(MTN).